Frequently Asked Questions
Your guide to seamless shopping at edenrobe
What are the standard delivery charges for orders within Pakistan?
We offer free shipping on all orders above PKR 2,500. For orders below this amount, a standard shipping fee of PKR 200 applies nationwide.
How can I track my order status?
Once your order is dispatched, you will receive a tracking number via SMS and email. You can use this number on our logistics partner's website to monitor your shipment's progress.
What is edenrobe's return and exchange policy?
You can exchange any unused item within 15 days of purchase, provided it has the original tags and invoice. Please note that sale items are generally not eligible for return or exchange unless a manufacturing defect is found.
Which payment methods do you accept?
We accept Cash on Delivery (COD), as well as online payments via Credit/Debit cards (Visa and Mastercard) and popular mobile wallets like EasyPaisa and JazzCash.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' button. We recommend comparing these measurements with your own to ensure the perfect fit for unstitched, ready-to-wear, and kids' collections.
Does edenrobe offer international shipping?
Yes, we ship our fashion collections globally. International shipping rates and delivery times vary based on the destination country and the weight of the parcel.